Store Policies

Florals

Returns on our florals are only accepted under the following circumstances:

Any issues must be indicated to us within 24 hours of receipt of the flowers, if you are calling after hours, please leave a message with the date and time of your call and phone number that we can reach you at.

As flowers are perishable, we do not issue refunds, however if the issue cannot be resolved, an in-store credit may be available.

It is the recipient’s responsibility to follow the care instructions provided for their arrangement or bouquet.  Flowers are perishable and if not given water will not survive.

It is your responsibility, as the sender, to ensure that the recipient will be at the location of the delivery on the date of delivery. If the recipient goes home early when delivered to a workplace or is out of town with a home delivery, it is not cause for refund or exchange as we have fulfilled our obligation in delivering upon the date of request as ordered by the sender. We only call ahead of time to coordinate delivery with the recipient if requested by the sender.

 

 Plants + Orchids + Succulents

All our plants at Suzanne Gardner Flowers have a 48 hour exchange policy with a receipt (some restrictions apply). All plants that are not returned at the quality level in which they were purchased will not qualify for an exchange.

Once you leave with your plant we do not have the ability to guarantee that the humidity + sunlight or the care it receives will thrive or survive. It is up to you now to pay attention to your plant’s needs and problems as they arise.

What we can do is supply you with a healthy plant that has received our tender-loving-care, is correctly identified as far as its variety, instructions for care, and supplies to help each plant do its best in your home. Once a plant leaves our store we can take no responsibility for the health and lifespan of the plant.

The plant that you are taking home will hold a huge and wonderful potential to bring life, beauty, and inspiration to your home and will only come into their full glory if properly cared for.

Typical maintenance for plants is watering, insect control, pruning, fertilizing etc. All of these are subject to proper sunlight and watering. After plants leave our store there is no warranty or guarantee implied. 

 

Retail Goods

If you changed your mind or it just didn't work out the way you wanted in your home you can exchange within 7 days of purchase along with proof of purchase.  Your items must be in the same condition as they were in when we sold them to you.  

We do not issue refunds, store credit or exchanges only.

 

If you have any questions about our policies please call us 519 307 6500

STORE UPDATE

Our Orangeville location is now open for in store shopping with limited capacity! Our Toronto location will continue to operate as a design studio. If you choose curb side pick up at our Toronto location please note we will only be offering this on Tuesdays and Thursdays for retail merchandise.